Unifying Multi-Channel Product Configuration & Recurring Subscription Commerce
OVERVIEW
Napoli Slice operates 14 retail outlets, a mobile application, a phone ordering hub, and a recurring "Pizza Club" membership. Operating across three distinct order channels with a single menu created severe pricing discrepancies, manual catalog maintenance chaos, and an uncoordinated financial P&L.
Tattvavid Technologies architected a unified Salesforce Revenue Cloud solution, leveraging Headless Pricing Procedures and Product Attribute Configurator rules to manage complex product bundles and subscription lifecycles.
THE CHALLENGE
- ✕SKU Explosion: Managing sizes, crusts, and topping combinations exploded the product catalog to over 400 separate SKUs.
- ✕Channel Pricing Mismatch: Counter POS, mobile app, and call center used different pricing rules, leading to invoice disputes.
- ✕Subscription Friction: The ₹999/mo Pizza Club required manual billing, renewal tracking, and prorated plan upgrades.
THE SOLUTION
- ✓Attribute-Based Configurator: Reduced menu catalog from 400 SKUs to 40 base products with constraint validation rules.
- ✓Headless Pricing Engine: Decoupled pricing logic so POS, App, and Phone endpoints query one real-time pricing engine.
- ✓Automated Asset & Renewal Engine: Transformed memberships into assets with automated monthly billing, prorated amendments, and usage overage metering.
Implementation Highlights & Platform Scorecard
Attributed pricing and bundle rules reduced catalog items from 400+ to 40 clean configurable master products.
Headless pricing engine synchronizes promotional pricing changes across all 14 stores and mobile apps in under 1 second.
Pizza Club recurring memberships automatically schedule month-12 renewal quotes and meter usage overages.
Looking to Modernize Your Product Catalog & Subscriptions?
Tattvavid Technologies specializes in Salesforce Revenue Cloud, CPQ, and multi-channel commerce pricing engine architecture.